Refund Policy
Last updated: October 2025
We want every okiibrew experience to be perfect. If something goes wrong, here's how we make it right.
1. Order Cancellations
You may cancel your order within 3 minutes of placing it by contacting us immediately on WhatsApp. Once your order is being prepared, cancellations are no longer possible.
2. Eligibility for Refunds
Refunds are issued in the following cases: you received the wrong item, your order was not delivered, or a product arrived in a damaged or spoiled condition. We do not offer refunds for change-of-mind cancellations after the 3-minute window.
3. Reporting an Issue
To request a refund, please contact us on WhatsApp within 30 minutes of receiving your order. Include your order details and, where applicable, a photo of the issue. We'll respond within a few hours.
4. Refund Process
Approved refunds will be processed within 3–5 hours to your original payment method. For orders placed via WhatsApp (cash on delivery), a store credit or replacement may be offered instead.
5. Partial Refunds
In cases where only part of an order is affected, we may issue a partial refund or replacement item at our discretion, depending on the nature of the issue.
6. Non-Refundable Items
Customised orders, special occasion items, or products consumed in full are not eligible for refunds unless they were defective or incorrectly delivered.
7. Policy Updates
We may revise this Refund Policy at any time. Updates will be reflected on this page. Your continued use of our services after changes implies acceptance of the revised policy.
Need help with a refund? Contact us directly on WhatsApp — we're quick to respond.